Shipping & Delivery Policy – Womy Premium Lounge Wear

Effective Date: 15 October 2026

At Womy Premium Lounge Wear, we strive to ensure that your shopping experience is convenient, reliable, and hassle-free. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website, https://www.womy.in/.

1. Order Processing Time

• Orders are generally processed within 1–3 business days after successful payment confirmation or order verification.
• Orders placed on Sundays, public holidays, or during promotional sales may require additional processing time.
• Orders may be delayed due to stock availability, payment verification, or other operational circumstances.
• Customers will be notified if a significant delay or issue affects their order.

2. Estimated Delivery Time

• Orders are generally delivered within 5–7 business days after dispatch, depending on the delivery location.
• Deliveries to remote areas may take longer.
• Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

• Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
• Free shipping may be available on eligible orders under the offers and conditions mentioned on our website.
• Additional shipping charges may apply to certain locations or special delivery requirements, where disclosed at checkout.

4. Delivery Locations

Womy Premium Lounge Wear aims to deliver orders across India, subject to courier serviceability.

Before placing an order, customers should ensure that their PIN code is serviceable and that their shipping address, contact number, and other delivery details are accurate.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, email, WhatsApp, or other available communication channels.

Customers can use the tracking information to check shipment progress and estimated delivery status.

6. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address or contact number causes a delivery failure, customers should contact our support team immediately. Any re-shipping arrangements or additional charges will be handled in accordance with the circumstances and applicable law.

7. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order ID.

We will coordinate with the relevant courier partner to investigate the delay and provide an update.

Delivery timelines may be affected by circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers in resolving delivery issues.

8. Damaged, Incorrect, or Missing Products

If you receive a damaged package, an incorrect product, or an order with missing items, please contact our customer support team as soon as possible.

To help us investigate your complaint, provide:

• Your order ID.
• Clear photographs or videos of the package and product, where applicable.
• A description of the issue.

Our team will review the complaint and guide you through the applicable resolution process in accordance with our policies and applicable law.

9. Non-Delivery and Failed Delivery Attempts

Please ensure that someone is available at the delivery address to receive the package.

If delivery fails because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the courier may make another delivery attempt or return the shipment to the seller, depending on its procedures.

If a shipment is returned, please contact our support team to discuss the available options.

10. Shipping Policy for Non-Returnable Products

Certain products sold by Womy Premium Lounge Wear, including bras, panties, and handkerchiefs, are non-returnable and non-exchangeable for hygiene reasons, except where a manufacturing defect or another legally recognised reason applies.

If you receive a product with a manufacturing defect, you must inform our customer support team within 48 hours of delivery.

Please provide your order ID and clear supporting photographs or videos. Our team will review the claim and guide you through the applicable return, replacement, or refund process.

This policy does not limit any rights available to customers under applicable law.

11. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Cancellation may not be possible once an order has been processed or dispatched. If an order is cancelled by Womy Premium Lounge Wear after payment has been received, any applicable refund will be processed in accordance with our refund procedures and applicable law.

12. Contact Us

For questions regarding shipping, delivery, tracking, or undelivered orders, please contact:

Brand Name: Womy Premium Lounge Wear
Website: www.womy.in
Email: care@womy.in
Phone: +91 922 33 277 07
Business Address: Shop no 02, Ramdas Compound, Opp. Kavita Diary, Main Carter Road, Borivali East, Mumbai 400066

Womy Premium Lounge Wear
Your comfort is our priority, from checkout to delivery.