Return & Refund Policy – Womy Premium Lounge Wear

At Womy Premium Lounge Wear, we are committed to providing quality products and a satisfactory shopping experience. Please read our Return & Refund Policy carefully before placing an order on our website, https://www.womy.in/.

1. Return Policy

Due to hygiene and personal-care considerations, certain products sold by Womy Premium Lounge Wear are non-returnable and non-exchangeable.

The following products are non-returnable:

• Bras
• Panties
• Handkerchiefs
• Any other products specifically marked as non-returnable on the product page

These products cannot be returned or exchanged for reasons such as a change of mind, incorrect size selection, colour preference, or personal preference, except where a manufacturing defect or another legally recognised reason applies.

2. Manufacturing Defects

If you receive a product with a manufacturing defect, please notify our customer support team within 48 hours of delivery.

To report a defect, please provide:

• Your order ID.
• A clear description of the manufacturing defect.
• Clear photographs or videos showing the defect.
• Relevant packaging photographs, if available.

Our team will review the information and may request additional details to verify the claim.

Claims should be reported within the specified 48-hour period. This reporting requirement does not restrict any rights or remedies that cannot legally be excluded under applicable law.

3. Return or Replacement Approval

All reported manufacturing defects are subject to review and verification by Womy Premium Lounge Wear.

If the claim is approved, our customer support team will inform you about the next steps, including the applicable return, replacement, or refund process.

Please do not ship any product back before receiving instructions from our team.

4. Refund Policy

Refunds may be considered in eligible circumstances, including an approved manufacturing defect, an order cancelled by us after payment, or another situation requiring a refund under applicable law.

Once a refund is approved:

• The refund will generally be initiated to the original payment method, wherever possible.
• Processing and credit timelines may depend on the payment gateway, bank, or financial institution.
• Any applicable refund amount and processing details will be communicated to the customer.
• Where a refund cannot be processed through the original payment method, our team will coordinate an appropriate alternative.

5. Non-Refundable Situations

Refunds will generally not be provided for:

• Products marked as non-returnable that have no verified manufacturing defect or other legally recognised issue.
• Requests based solely on a change of mind or personal preference.
• Incorrect size or colour selection by the customer for non-returnable products.
• Claims that do not meet the applicable return conditions, subject to rights and remedies available under law.

6. Damaged, Incorrect, or Missing Products

If you receive a damaged package, an incorrect item, or an order with missing products, contact our customer support team as soon as possible.

Please provide your order ID, a description of the issue, and supporting photographs or videos where available.

We will review the complaint and determine the appropriate resolution in accordance with our policies and applicable law.

7. Order Cancellation and Refunds

Customers who wish to cancel an order should contact our customer support team as soon as possible.

Cancellation requests may not be accepted after an order has been processed or dispatched.

If Womy Premium Lounge Wear cancels a paid order, any applicable refund will be processed in accordance with our refund procedures and applicable law.

8. Refund Processing Time

Once a refund is approved and initiated, the time required for the amount to appear in your account may vary depending on the payment method and financial institution.

Our team will provide relevant refund information when the refund is processed. If the amount is not credited within the communicated timeframe, please contact us with your order ID and payment reference details.

9. Important Conditions

• Customers should inspect their products upon delivery.
• Manufacturing defects must be reported within 48 hours of delivery for claims under this policy.
• Products must be retained until the claim has been reviewed and instructions have been provided.
• Any approved return must follow the instructions shared by our customer support team.
• This policy is subject to applicable Indian consumer-protection laws and does not exclude any mandatory customer rights.

10. Contact Us

For return requests, manufacturing defect claims, or refund-related queries, please contact:

Brand Name: Womy Premium Lounge Wear
Website: www.womy.in
Email: care@womy.in
Phone: +91 922 33 277 07
Business Address: Shop no 02, Ramdas Compound, Opp Kavita Diary, Main Carter Road, Borivali East Mumbai 400066 

Please mention your order ID in all communications to help us resolve your request efficiently.

Womy Premium Lounge Wear
Quality you can trust. Comfort you deserve.